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   Home Retail

Industry Solutions - Retail

Overview
Employees with solid knowledge, skills and attitudes help retailers and restaurant chains maintain consistent standards and deliver excellent customer service -- whether at one location or a thousand. Retail chains can keep centralized control of assessment content and results while providing quick, paperless assessment delivery with instant feedback and results. Why Questionmark?
  • Efficiently onboard new-hires
  • Document the impact of training and development efforts
  • Ensure that employees understand safety practices
  • Make better hiring decisions
  • Audit trail for legal defensibility
  • Manage employees by competencies to improve customer satisfaction and profitability
  • Automatic collation of assessment data
  • Provide equivalent quizzes and tests for all employees
  • Manage and delivery multilingual assessments
Assessments through the employee lifecycle

Assessment Soutions

Questionmark enables retail and restaurant organizations to deploy a broad range of assessment solutions including:

  • Conformance/Compliance Surveys
  • Level 1 Surveys / Course evaluations
  • Job Task Analysis Surveys
  • Certification tests/exams

Create, deliver and report on surveys, quizzes, tests & exams
distributed authoring and item managementQuestionmark OnDemand and Questionmark Perception enable geographically dispersed authors and SMEs to create, review and deploy items and tests in shared repositories. Questions can be organized by topics and sub-topics and classified by difficulty levels and other criteria.

Translation management streamlines localization and delivery of multilingual assessments.

Questionmark Live provides SMEs an easy, collaborative browser-based authoring, complete with version tracking and roll-back features.



Blended Delivery

Blended DeliveryQuestionmark's auto-sensing, auto-sizing delivery features take the guesswork out of blended delivery, enabling you to author an assessment once, schedule it once and then deliver it in as many different ways as they like – including standard web browsers on PCs or Macs and mobile devices such as Blackberry or iPhone.

Flexible delivery options make it easy to delivery Observational Assessments. Assessments may also be delivered “offline” via Questionmark to Go, or can be printed for scanning in participant’s answers.


Reporting and Analytics
AnalyticsQuestionmark offers many pre-defined reports and analytics – including item analysis, test analysis, survey reporting and more – that enable you to analyze and share results with stakeholders. Questionmark's reporting and analytics help learning and training professionals determine:
  • What did participants think of the learning experience?
  • What did participants learn from the training or course?
  • How do I coach test takers to improve performance?
  • Are my questions valid and reliable?
  • How did one group of test takers compare to another?

Click to learn more...

Accessibility

Questionmark assessments delivered online is optimized for screen-reader compatibility and support navigation using the keyboard or alternate pointing devices. Participants can easily toggle text size and contrast controls in online assessments.


Services & Consulting
wrench Questionmark provides a range of services aimed at helping organizations

  • Accelerate time to deployment
  • Automate business processes
  • Customize reporting and analytics
  • Deploy and integrate Perception with other systems

Click here for more information


  Customers  
  Jordan’s Furniture uses Perception for sales training assessments
  icon Questionmark Dishes Up Results for Cheesecake Factory Restaurant Chain
  icon More case studies
     
 
White Papers
  icon Assessments through the Learning Process
  icon Delivering Assessments Safely and Securely
  icon Embedded Assessments: Building Knowledge Checks, Surveys and Other Assessments into Learning Materials
  icon Using Online Assessment for Compliance
         
 
Resources
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